Q: How do I use the charger?
A: We sell 2 types of battery charger. If you have the original Digital battery charger you will receive the charger and a power supply unit. Simply plug the end of the P.S.U into the back of the charger and place the plug end into a wall socket and switch the socket on. The 2nd type is a worldwide battery charger which includes interchangeable UK / USA / EU plugs. You should notice the L.E.D will light up GREEN to show that the power is on. Then place your camera battery into the charger and you should notice the L.E.D will light up RED to show the battery is charging. When the battery has finished charging the L.E.D will light back to GREEN.
Q: The L.E.D doesn't change to RED when i put my battery in the charger
A: There are 2 reasons this could happen. Either the charger has a faulty base, where all of the electronic components are kept, or you have the wrong charger for your battery. To check which charger you have look at the top plate, where the battery sits, and you will see a small square embossed into the plastic which reads "FITS....." and then states the model of battery the charger is designed for. The top plate slides away from the base unit so that if this is the case we can send you out a replacement part to solve the problem. If we've sent you the wrong charger we will send the correct plate at no cost to you. However if you've ordered the wrong charger it will cost £2.99 for us to send you the correct plate.
Q: My battery doesn't fit into the plate very well and the light doesn't change to RED.
A: Firstly try pushing the battery upwards to make a better contact with the charger pins. If the light turns red this indicates that the top plate is not making contact with battery properly. One thing to do is to slide the plate away from the base and check that the 2 pins on the base are pulled out far enough. If one is too low it will not be making contact with the plate which will explain why the battery is not charging. If this is not the case call us to resolve the issue.
Q:If I buy a new camera will I have to buy a new charger?
A: In many case the answer is no. We can supply you with a plate which slot onto the front of the charger, replacing the original plate. Plates cost £2.99 and can only be bought directly over the phone. So call us on 01638 662889 and we'll be happy to help. The video below will show you how to fit the plate.